We are proud to announce that Palmetto Ace Home Center will be celebrating our ten year anniversary this month! It’s been a long road, but we couldn’t be more excited to share it with Pawleys Island. From our eleven JD Power Awards, to our major fundraising efforts for Children’s Miracle Network, Owner, Charles Biddix, is very proud of the fact the this store has not only exceeded his own expectations, but also the expectations in place by ACE Corporate. “We are very blessed to have opened during the start of a recession and grow as quickly as we did” says Charles.
Charles left corporate America 16 years ago to own his first ACE store and he never looked back. “The ACE family and other ACE owners have been great. ACE is a well-run company.” When asked what his advice he would have given his younger self, he said he would have opened his second store sooner. Charles says that its hard to list the goals for the store in the next ten years since they are rapidly evolving every month, and driven by our customers. “An ongoing goal is to continue our great customer service. ACE is proud to have eleven consecutive JD Power Awards for our customer service. This is something we are extremely proud of.” He always makes an effort to try something new in the store every year, and hopefully adding an addition to the store, or even opening a second location are a few other goals on the list.
Ask Charles what he is most proud of and without hesitation he will name his entire staff. “We really have built a family here and the customers love to shop with us and talk with my staff. It really makes me smile when I’m out somewhere and someone stops me to say what a great store I have and to share with me how any employee went the extra mile to help them. We ARE the Helpful Hardware Folks.”
Another great achievement is the community involvement Palmetto Ace Home Center is becoming known for. From Habitat for Humanity, the local Peach Festival, or the Shagging Festival in the fall, ACE plays a role in all of it. They host a number of fundraising events at the store every month. Pet adoption events with Saint Frances Animal Center and All4Paws, Children’s Miracle Network Fundraisers, local family fundraisers as well as always being available to the school district, Boy Scouts and Girl Scouts troops. A new addition this year will be a panel build hosted by Habitat for Humanity coming up in October. “We love to support our community and they support us” says Charles.
When asked where he sees himself in another ten years, it’s a hard question for Charles. “Maybe closing in on retirement. I may add on to this store, or open a new one. Hopefully, by that time I will have left someone with a great hardware store to carry on behind me.”